Delete it in the app
- Open the SSV Classes app and sign in
- Go to Profile
- Tap Delete account
- Confirm that you want to delete it
Delete it without the app
Email contact@siddhivinayakclasses.org from the email address registered on your account, with the subject "Delete my account". Include your Student ID if you know it. We delete the account within 30 days of your request.
What we delete
- Your account and sign-in details
- Your profile: name, email, phone number and standard
- Your study progress and your list of downloads
- Your study assistant chat history
- Reviews you have written
What we may keep
Tax and accounting law requires us to keep records of payments and orders, including Razorpay invoices. We keep these for up to 8 years and, where possible, separate them from the deleted profile.
Delete some of your data without deleting your account
You can remove some of your data in the app and keep using your account:
- Study assistant chats: open the study assistant and tap the trash icon to clear them
- Downloaded PDFs: open Downloads and remove the files you no longer want
Other data
To remove anything else, such as your progress and watch history, your reviews or the phone number on your profile, email contact@siddhivinayakclasses.org from your registered email address with the subject "Delete my data" and list what to remove. We remove it within 30 days.
What stays when you delete only some data
Your account stays, with your email, name and standard. Payment records that tax law requires us to keep are kept for up to 8 years.
Questions
Email contact@siddhivinayakclasses.org. We reply on working days.